Warranty Policy

AtValTherm, we are committed to providing you with quality products and a hassle-free shopping experience. We understand that warranty is an essential element of your trust in our products, which is why we have developed clear and detailed warranty policies for our new and used products.

Section 1 : Warranty for New Products

1.1 Warranty Duration

For all new products purchased at ValTherm, we offer a 1-year warranty from the date of purchase against any manufacturing defects. This warranty covers both parts and labor. Our commitment is to ensure that your purchase meets your expectations in terms of quality and performance.

1.2 Customer Responsibility

During the warranty period, if your product has a manufacturing or material defect, we commit to repairing or replacing it free of charge. However, please note that the customer is responsible for the transportation costs to bring the defective appliance to the ValTherm store.. We will then take care of the repair or replacement as quickly as possible.

1.3 Warranty Exclusions

It is important to note that the warranty does not cover damage caused by improper use, negligence, improper installation, or any unauthorized modifications to the appliance. Accessories and wear parts are not covered by this warranty. However, if your product requires repair outside of the warranty, our after-sales service is available to provide repair services at competitive rates.

Section 2: How to Claim Your Warranty

If you need to claim your warranty for a new product purchased at ValTherm, here are the steps to follow:

2.1 Contact our customer service: To start the process, please contact our customer service and provide your proof of purchase. Our team will guide you through the necessary steps.

2.2 Inspection and Evaluation

Once we have received your request, we will inspect the appliance to determine if it is covered by the warranty. If it is, we will proceed with the repair or replacement in accordance with our warranty policies.

2.3 Repair or Replacement

Our team of qualified technicians will take care of repairing or replacing the defective appliance as quickly as possible, following our warranty commitments.

2.4 Retrieval of the Appliance

Once the repair or replacement is completed, you can pick up your appliance at the ValTherm store or arrange for delivery, as agreed upon. ValTherm is not obligated to cover transportation costs in all cases.

Conclusion

AtValTherm, we take pride in our commitment to customer satisfaction and the quality of our products. We hope that this detailed warranty policy provides you with peace of mind when making your purchases with us. If you have any questions or need to claim your warranty, please don’t hesitate to contact our dedicated customer service. We are here to serve you and provide you with a hassle-free shopping experience.

Last Updated: October 27, 2023