Privacy policy
Thank you for visiting the ValTherm website (hereinafter referred to as “ValTherm” or “we”). This privacy policy applies only to the ValTherm website. It has been developed to inform you about how we collect and use your personal information from our site so that you can use it with full knowledge.
Using our site constitutes your acceptance of ValTherm‘s use of your data as described below. If you do not accept these provisions, you must immediately terminate your access to the site and refrain from engaging in any further activities on the site. Personal information is collected through forms and interactivity established between you and the ValTherm website. We also use cookies and/or logs to collect certain data.
What information do we collect?
Information is collected in two ways on the ValTherm site:
- Passively (through our site’s technologies, for example), and
- Actively, in-store.
Data collected passively
When you visit our site, our software automatically collects some information about your computer. This information is collected for system administration, traffic filtering, user domain research, and statistics, and includes, among other things: your IP address, operating system, date, time, and duration of your visit, pages viewed, referring site address, and your browser type.
Cookies
What is a cookie?
A cookie is a small file containing information that our server sends to your computer when you visit our site. It is a file that is stored on your computer by your browser. It allows our server to track how you browse our site, such as the pages you have viewed, in order to customize your browsing to your preferences (language, display, etc.). If you are reluctant to use cookies, most browsers’ Help sections will tell you how to prevent your browser from accepting new cookies, notify you when you receive a new cookie, and block all cookies. However, disabling cookies may prevent you from fully enjoying some features on our site.
How do we use them?
We analyze this information to determine if our site is performing and how we can improve it to make your user experience as enjoyable as possible. We also use cookies for statistical purposes.
Use of Google Analytics
We may use Google Analytics, a web audience measurement tool. The information collected includes your IP address, operating system and type of device used, date and time of connection, and geographical location, to name a few. If you do not want Google Analytics to collect your data, you can install a browser add-on to disable Google Analytics.
Actively collected data
We also collect information on a voluntary basis when you place an order or register, and if, for example, you request information about services offered by ValTherm. We may store and use the information you provide us for marketing purposes. If you submit a question, we may store it and contact you later if we need more information. We may also post your question and our response on our site. If we post the response to your question, your name or email address will appear, if applicable, on the site for subscribers.
The data you provide us with When you register (purchase and/or create an account), we collect the following information:
- Name and surname
- Address
- Phone number
ValTherm does not collect or store financial information (account number, bank account number, payment card number, etc.). Payments are made on the website of an external provider, PayPal, Stripe, or other, to ensure secure payment. Therefore, please refer to the privacy policy of this provider when making a payment from their site.
How do we use the information collected?
ValTherm may use your personal information to provide, administer, or perform its services.
ValTherm also uses your personal data to respond to your inquiries and for other reasons that we describe to you when we request them, or that will be obvious to you. For example: to respond to an information request, to get your feedback, to improve our offerings and the content of our website, to contact you about the use of our website, to communicate the latest news about ValTherm and the latest offers, to process transactions, etc. If we want to use this information for other purposes, we will inform you in advance. If you want your personal information to be deleted from our database or if you want to access it, please inform us by email at info@valtherm.ca or by mail at the following address:
210, rue Poirier
Suite 40
St-Eustache, QC, J7R 6B1
Disclosure of your personal data for specific purposes
We will not sell or rent the data collected, either passively or through cookies, and your personal data to third parties. In general, we will pass on your personal data to our team in order, among other things, to organize activities. ValTherm may, at the request of competent authorities, disclose the information collected:
(1) To comply with a legal procedure
(2) to respond to claims
(3) to protect the rights, property, or personal safety of ValTherm, its members, or the public.
Disclosure of general information
We may provide the information collected to third parties if it does not allow you to be identified personally or contacted, including, but not limited to, information about your access and use of the site. For example, we may provide this general information to a third party to inform them about the number of site users and pages visited.
External links
ValTherm may contain links to other websites. ValTherm cannot be held responsible for the privacy policies or content of these other websites. When you follow these links, you leave the ValTherm website and are therefore no longer subject to this privacy policy. We recommend that you consult the privacy policy of other sites before using them.
Change of Privacy Policy
ValTherm reserves the right to change the provisions of this privacy policy without prior notice. We therefore invite you to consult these conditions each time you visit the ValTherm website. The date indicated at the end of this page gives you information about its last update.
Applicable laws
ValTherm is a company in the province of Quebec, Canada, and operates its site from its Montreal office. This privacy policy is governed by the laws of the province of Quebec and applicable Canadian laws.
Security
ValTherm ensures that security measures are in place to protect your account. However, you are responsible for the information you transmit when you register and for maintaining the confidentiality of your password. ValTherm cannot be held responsible for unauthorized use of this data. We recommend that you be cautious of fake emails asking for financial information, among other things, and that you make sure you are navigating the official ValTherm website.
Questions?
For any questions, please contact us by email at the following address: info@valtherm.ca or via the contact form available in the “Contact Us” section of the site.
Last Updated: October 27, 2023
