{"id":2034,"date":"2023-10-17T01:04:23","date_gmt":"2023-10-17T01:04:23","guid":{"rendered":"https:\/\/valtherm.ca\/refund-policy\/"},"modified":"2023-11-11T22:10:25","modified_gmt":"2023-11-11T22:10:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/valtherm.ca\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2034\" class=\"elementor elementor-2034 elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b33dc6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b33dc6d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" 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d=\"M41.9,19.3c0,0,1.2-0.3,2.9-0.1c1.7,0.2,5.8,0.9,8.2,0.7c4.2-0.4,7.4-2.7,7-2.6\tc-0.4,0-4.3,2.2-8.6,1.9c-1.8-0.1-5.1-0.5-6.7-0.4S41.9,19.3,41.9,19.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M75.5,12.6c0.2,0.1,2-0.8,4.3-1.1c2.3-0.2,2.1-0.3,2.1-0.5c0-0.1-1.8-0.4-3.4,0\tC76.9,11.5,75.3,12.5,75.5,12.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cce7b8f\" data-id=\"cce7b8f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9822b4 elementor-widget elementor-widget-heading\" data-id=\"d9822b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ede6fdf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ede6fdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18c4b05 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"18c4b05\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-972d36c elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"972d36c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-bc8021e e-flex e-con-boxed e-con e-parent\" data-id=\"bc8021e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7062bec elementor-widget elementor-widget-text-editor\" data-id=\"7062bec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At<\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, we are dedicated to providing a satisfying shopping experience for our customers. We understand that sometimes adjustments to your purchases may be necessary. Our refund policy has been developed to meet your needs while maintaining a balance between your satisfaction and our business operations.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"> Cash Refunds<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We want to inform our customers that <\/span><span style=\"font-weight: 400;\">we do not offer cash refunds<\/span><span style=\"font-weight: 400;\"> for products purchased at <\/span><b><i>ValTherm.<\/i><\/b><span style=\"font-weight: 400;\">. We believe that exchanges and in-store credits are more suitable solutions to meet your needs. <\/span><\/p>\n<h2><span style=\"font-weight: 400;\"> Exchanges<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you are not completely satisfied with your purchase, we offer the option to exchange the product for an item of equal or greater value. To be eligible for an exchange, please adhere to the following conditions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product must be in its original, unused condition and free from damage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Original accessories, manuals, and packaging must be included.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The exchange request must be made within 30 days from the date of purchase.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"> In-Store Credits<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you prefer, we also offer the option to receive an in-store credit equivalent to the amount of your initial purchase. This credit can be used for future purchases at <\/span><b><i>ValTherm.<\/i><\/b><span style=\"font-weight: 400;\">. To avail of this option, the following conditions apply:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product must be returned in its original condition, with no signs of use or damage.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All items such as manuals, accessories, and packaging must be returned.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The in-store credit request must be made within 30 days from the date of purchase.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"> Return Process<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you wish to proceed with an exchange or obtain an in-store credit, please follow these steps:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Present the product, along with all original items, to the customer service of your <\/span><b><i>ValTherm store<\/i><\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Our team will assess the condition of the product and ensure it meets the return criteria outlined above.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Once the product is accepted, you can choose between an exchange or an in-store credit, in accordance with our policies.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"> Exceptions<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Certain exceptions may apply, including for damaged products, clearance items, or products sold as &#8220;final sale.&#8221; Please check specific conditions at the time of purchase.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are committed to maintaining exceptional customer service and ensuring your satisfaction. Our refund policy is designed to be fair and transparent, while adhering to best business practices. If you have any questions regarding our refund policy, please do not hesitate to contact our customer service team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At <\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, we thank you for your trust and continued support.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Effective as of the publication date. Terms and conditions are subject to change without notice.<\/span><\/p>\n<p><em>Last Updated: <strong>October 27, 2023<\/strong><\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AtValTherm, we are dedicated to providing a satisfying shopping experience for our customers. We understand that sometimes adjustments to your purchases may be necessary. Our refund policy has been developed to meet your needs while maintaining a balance between your satisfaction and our business operations. Cash Refunds We want to inform our customers that we [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2034","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/comments?post=2034"}],"version-history":[{"count":1,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2034\/revisions"}],"predecessor-version":[{"id":2035,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2034\/revisions\/2035"}],"wp:attachment":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/media?parent=2034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}