{"id":2032,"date":"2023-10-23T17:40:28","date_gmt":"2023-10-23T17:40:28","guid":{"rendered":"https:\/\/valtherm.ca\/warranty-policy\/"},"modified":"2023-11-11T22:00:48","modified_gmt":"2023-11-11T22:00:48","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/valtherm.ca\/en\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2032\" class=\"elementor elementor-2032 elementor-40\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c330a28 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c330a28\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;}\">\n\t\t\t\t\t<div class=\"elementor-shape 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d=\"M41.9,19.3c0,0,1.2-0.3,2.9-0.1c1.7,0.2,5.8,0.9,8.2,0.7c4.2-0.4,7.4-2.7,7-2.6\tc-0.4,0-4.3,2.2-8.6,1.9c-1.8-0.1-5.1-0.5-6.7-0.4S41.9,19.3,41.9,19.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M75.5,12.6c0.2,0.1,2-0.8,4.3-1.1c2.3-0.2,2.1-0.3,2.1-0.5c0-0.1-1.8-0.4-3.4,0\tC76.9,11.5,75.3,12.5,75.5,12.6z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b9d2619\" data-id=\"b9d2619\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-066cb8f elementor-widget elementor-widget-heading\" data-id=\"066cb8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Warranty Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da9de2c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"da9de2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-040475b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"040475b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c341ea elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"8c341ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-09845cd e-flex e-con-boxed e-con e-parent\" data-id=\"09845cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cecf06 elementor-widget elementor-widget-text-editor\" data-id=\"9cecf06\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At<\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, we are committed to providing you with quality products and a hassle-free shopping experience. We understand that warranty is an essential element of your trust in our products, which is why we have developed clear and detailed warranty policies for our new and used products.<\/span><\/p>\n<h2>Section 1 : Warranty for New Products<\/h2>\n<h3><i><span style=\"font-weight: 400;\">1.1 Warranty Duration<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">For all new products purchased at <\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, we offer a <\/span><b>1-year warranty<\/b><span style=\"font-weight: 400;\"> from the date of purchase <\/span><b>against any manufacturing defects.<\/b><span style=\"font-weight: 400;\"> This warranty covers both parts and labor. Our commitment is to ensure that your purchase meets your expectations in terms of quality and performance.<\/span><\/p>\n<h3><i><span style=\"font-weight: 400;\">1.2 Customer Responsibility<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">During the warranty period, if your product has a manufacturing or material defect, we commit to repairing or replacing it free of charge. However, please note that the customer is responsible for the transportation costs to bring the defective appliance to the <\/span><b><i>ValTherm store.<\/i><\/b><span style=\"font-weight: 400;\">. We will then take care of the repair or replacement as quickly as possible.<\/span><\/p>\n<h3><i><span style=\"font-weight: 400;\">1.3 Warranty Exclusions<\/span><\/i><\/h3>\n<p><span style=\"font-weight: 400;\">It is important to note that the warranty does not cover damage caused by improper use, negligence, improper installation, or any unauthorized modifications to the appliance. Accessories and wear parts are not covered by this warranty. However, if your product requires repair outside of the warranty, our after-sales service is available to provide repair services at competitive rates.<\/span><\/p>\n<h2>Section 2: How to Claim Your Warranty<\/h2>\n<p><span style=\"font-weight: 400;\">If you need to claim your warranty for a new product purchased at <\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, here are the steps to follow:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">2.1 Contact our customer service: To start the process, please contact our customer service and provide your proof of purchase. Our team will guide you through the necessary steps.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.2 Inspection and Evaluation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once we have received your request, we will inspect the appliance to determine if it is covered by the warranty. If it is, we will proceed with the repair or replacement in accordance with our warranty policies.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.3 Repair or Replacement<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our team of qualified technicians will take care of repairing or replacing the defective appliance as quickly as possible, following our warranty commitments.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2.4 Retrieval of the Appliance<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once the repair or replacement is completed, you can pick up your appliance at the <\/span><b><i>ValTherm<\/i><\/b> <span style=\"font-weight: 400;\">store or arrange for delivery, as agreed upon. <\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\"> is not obligated to cover transportation costs in all cases.<\/span><\/p>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">At<\/span><b><i>ValTherm<\/i><\/b><span style=\"font-weight: 400;\">, we take pride in our commitment to customer satisfaction and the quality of our products. We hope that this detailed warranty policy provides you with peace of mind when making your purchases with us. If you have any questions or need to claim your warranty, please don&#8217;t hesitate to contact our dedicated customer service. We are here to serve you and provide you with a hassle-free shopping experience.<\/span><\/p>\n<p><em>Last Updated: <strong>October 27, 2023<\/strong><\/em><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AtValTherm, we are committed to providing you with quality products and a hassle-free shopping experience. We understand that warranty is an essential element of your trust in our products, which is why we have developed clear and detailed warranty policies for our new and used products. Section 1 : Warranty for New Products 1.1 Warranty [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/comments?post=2032"}],"version-history":[{"count":1,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2032\/revisions"}],"predecessor-version":[{"id":2033,"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/pages\/2032\/revisions\/2033"}],"wp:attachment":[{"href":"https:\/\/valtherm.ca\/en\/wp-json\/wp\/v2\/media?parent=2032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}